Terms & Conditions

Our Products and Services

We provide rubber flooring solutions for residential, commercial, gym, and other suitable applications across Dubai. Available products and services may include rubber flooring tiles, rolls, mats, and professional installation.

Product availability, specifications, colours, thicknesses, and finishes may vary. Customers should confirm all relevant details with our team before placing an order.

Quotations and Pricing

All quotations are based on the project requirements, selected materials, measurements, and installation needs provided at the time of enquiry. Prices may change if the project scope, material selection, or site conditions change.

A quotation is subject to the stated validity period and confirmation by our team. Any additional costs will be communicated to the customer before proceeding, where reasonably practicable.

Orders and Payments

Orders are confirmed once the required details have been agreed upon and any applicable deposit or payment requirements have been fulfilled. Customers are responsible for providing accurate contact information, measurements, delivery details, and project specifications.

Payment terms, accepted payment methods, deposits, and outstanding balances will be communicated before an order is confirmed. Any applicable taxes or additional charges will be disclosed as required by law.

Installation Services

Installation requirements depend on the flooring type, project size, and condition of the existing surface. The installation area should be accessible and prepared according to the agreed requirements.

Customers must inform us of known site conditions, including moisture issues, uneven surfaces, or access restrictions that could affect installation. Additional preparation or work outside the agreed scope may involve extra charges, which will be discussed with the customer.

Delivery and Project Scheduling

Delivery and installation dates are agreed upon according to product availability, site readiness, and scheduling requirements. We make reasonable efforts to meet agreed timelines; however, delays may occur because of circumstances beyond our reasonable control.

If a significant delay affects your project, we will communicate relevant updates and discuss suitable arrangements.

Cancellations, Returns, and Refunds

Order cancellations, returns, and refund requests are handled according to our Return & Refund Policy and applicable UAE law.

Custom-made, specially ordered, or cut-to-size flooring may be subject to specific conditions. These conditions do not exclude any rights or remedies available to customers under applicable law.

Customers should contact our team promptly if they wish to change or cancel an order.

Customer Responsibilities

Customers are responsible for confirming their selected flooring type, colour, measurements, intended use, and other specifications before approving an order.

Customers should also ensure that the installation area is accessible and that relevant site information has been provided. Any changes to the agreed project requirements should be communicated before work begins.

Website Content and Intellectual Property

The text, images, graphics, branding, and other content published on our website are intended for general information about our products and services. Unless otherwise permitted by law or with prior authorization, website content may not be copied, reproduced, or used commercially without permission.

We make reasonable efforts to keep website information accurate and updated, but product details and service availability should be confirmed with our team before purchase.

Limitation of Liability

To the extent permitted by applicable law, Rubber Flooring Dubai is not responsible for losses arising from improper product use, unauthorized modifications, inadequate maintenance, or site conditions outside the agreed scope of work.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot lawfully be excluded or limited under applicable UAE law.

Privacy and Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy. We use relevant customer information to respond to enquiries, prepare quotations, coordinate orders, and provide requested services, subject to applicable data protection requirements.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, or legal requirements. Updated terms will be published on this page, with the effective date revised where appropriate.

Customers should review the terms relevant to their orders and services.

Governing Law

These Terms & Conditions are subject to the applicable laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in Dubai. Any disputes will be handled by the competent authorities or courts with jurisdiction under applicable law.

Contact Us

If you have any questions about these Terms & Conditions, our rubber flooring products, or our installation services, please contact our team using the contact details provided on our website. We will be happy to assist you with your enquiries.