At Rubber Flooring Dubai, we aim to provide quality rubber flooring products and reliable installation services. We encourage customers to review product specifications, measurements, materials, and project requirements before confirming an order. Our return and refund requests are handled according to the conditions outlined below and applicable UAE consumer protection laws.
Return & Refund Policy
Return Eligibility
Customers who receive eligible products that are damaged, defective, or different from the confirmed order should contact us as soon as possible. Products may be considered for return or replacement after inspection and verification.
To qualify for a return, products should generally be unused, uninstalled, and in their original condition and packaging, where applicable. Certain products, including custom-cut rubber flooring, made-to-order materials, and specially manufactured items, may not be eligible for return unless they are defective, incorrectly supplied, or otherwise covered by applicable law.
Refund Policy
Refund requests are reviewed after the returned product or reported issue has been assessed. If a refund is approved, it will generally be processed using the original payment method, where possible. Processing times may vary depending on the payment provider or bank.
Delivery charges, installation fees, and other service costs may be non-refundable where permitted by law. However, this does not affect any refund or remedy required under applicable UAE law.
Damaged or Incorrect Products
Please inspect your order upon delivery. If your rubber flooring products arrive damaged, defective, or different from the agreed specifications, contact our team promptly and provide your order details along with photographs or other relevant evidence.
We will review the issue and, where appropriate, arrange a replacement, repair, refund, or another suitable resolution in accordance with our policy and applicable law.
Cancellation and Installation Services
Customers should contact us as early as possible if they wish to cancel or change an order or scheduled installation. Cancellation requests are subject to the order status, materials already prepared or purchased, work already completed, and any applicable legal requirements.
For custom orders or installation projects, charges may apply for work completed or materials specially prepared before cancellation, where legally permitted. We will explain any applicable charges before proceeding whenever reasonably possible.
How to Request a Return or Refund
To request a return, replacement, or refund, contact our team through the contact information provided on our website. Please include your name, order reference, purchase details, a description of the issue, and supporting photographs if relevant.
Our team will review your request and explain the next steps, including any inspection, collection, replacement, or refund arrangements.
Policy Updates and Contact Information
Rubber Flooring Dubai reserves the right to update this policy when necessary, subject to applicable law. Any changes will be published on this page.
If you have questions about our Return & Refund Policy, please contact our team for assistance.
Important: Nothing in this policy limits any consumer rights or remedies available under applicable UAE law.